18+ Only — or the higher minimum required by the operator/license jurisdiction. Gambling is entertainment. It is not a source of income and involves real financial risk. Know your limits. Play responsibly.
Safe Play Policy
Gambling on 99abai should always be enjoyable, controlled and within your means. This page outlines our tools, policies and guidance to help every player — from Karachi to Peshawar — stay safe and in control.
Our Commitment
At 99abai, responsible gambling is not a footnote in our legal documentation. It is a core part of how we operate. Every product decision, every interface choice and every support interaction is made with player safety in mind.
We know that for most players — whether they're following the PSL in Lahore, watching an ICC final in Karachi, or enjoying a live dealer table in Islamabad — gambling is a form of entertainment they engage with in their leisure time. It's the same as going to a cricket match or watching a T20 at home. It should be fun, budgeted and completely within your control.
The moment gambling stops being enjoyable, or starts affecting your finances, your relationships or your mental wellbeing, it has crossed a line. Our responsible gambling tools exist precisely to help you recognise and respond to that line — before it becomes a problem.
Legal Notice — Pakistani Users: Pakistan's Prevention of Gambling Act 1977 may restrict or prohibit online gambling in your location. 99abai does not hold a licence issued by any Pakistani regulatory body. You are solely responsible for understanding and complying with local law. This content is not legal advice.
Statistics are illustrative, drawn from international responsible gambling research. Individual experience may vary.
Player Protection
Every tool listed below is available directly within your 99abai account settings. They are free to use, take effect quickly and are designed so that increasing a limit is always harder than decreasing one — by design.
Set a cap on how much you can deposit over a daily, weekly or monthly period. Once set, a deposit limit cannot be increased until a mandatory cooling-off window — typically 24 to 72 hours — has elapsed. Reductions take effect immediately.
Define the maximum amount you are permitted to lose within a given period. When your losses reach this threshold, your session is automatically halted for that period. This is the single most effective tool for preventing runaway losing sessions.
Set a time limit per session. The Platform will display elapsed time reminders and automatically log you out when your pre-set session length has been reached. Staying aware of time spent gambling is one of the simplest protective habits.
Take a structured break from 24 hours up to several weeks without permanently closing your account. During a cool-off, your account is suspended for login, deposits and wagering. Access is restored automatically when the period ends — or you may choose to extend it.
The most serious protective tool available. Self-exclusion suspends your account for a defined minimum period (typically six months to five years) or indefinitely. During the exclusion period, 99abai will also suppress all marketing communications to you. This tool is designed for situations where gambling has, or is at risk of becoming, a problem.
On-screen pop-up notifications during active sessions remind you how long you've been playing and how much you've wagered or lost during that session. You can set the frequency of these reminders — every 15, 30 or 60 minutes — directly in your account settings.
Most Important Tool
Self-exclusion is the strongest player protection tool on 99abai. It should be used by anyone who feels that their gambling has become — or is at risk of becoming — compulsive, addictive or financially harmful.
We take self-exclusion requests seriously and act on them as quickly as technically possible. Once activated, the exclusion cannot be reversed until the minimum period has elapsed — and even then, re-activation requires a mandatory reconsideration period.
Log in to your account and go to Account Settings → Responsible Gambling → Self-Exclusion.
Select from 6 months, 1 year, 2 years, 5 years or indefinite. An indefinite exclusion has no automatic end date.
Confirm your decision. Your account will be suspended promptly and all marketing contact suppressed immediately.
If you cannot log in or need immediate assistance, contact our 24/7 support team directly. We will process the exclusion manually without requiring account access.
If your gambling is causing harm to yourself or your family, please do not wait. Our support team is available 24/7. You do not need to reach any particular "level" of problem before reaching out. Early intervention is always better than late.
For independent support: If you are based in Pakistan and are concerned about problem gambling, we recommend speaking with a qualified mental health professional or counsellor. Internationally recognised responsible gambling organisations such as GamCare and Gambling Therapy provide online resources and confidential support in English. These are text-only mentions — 99abai has no commercial relationship with these organisations.
Limits in Detail
Available in daily, weekly and monthly increments.
Set maximum net losses per period before play stops.
Control how long each play session can last.
A temporary pause without full account closure.
Know the Signs
Problem gambling can develop gradually. The following signs — whether in yourself or someone you know — may indicate that gambling is becoming harmful rather than recreational.
Self-Assessment
This is not a clinical diagnostic tool. It is a simple self-reflection guide. If you answer "yes" to two or more of the questions below, we encourage you to use one of our protective tools or contact our support team.
Have you ever bet more than you could comfortably afford to lose?
Have you borrowed money or sold something in order to fund gambling?
Has gambling caused arguments or tension with family or close friends?
Have you tried to win back money you lost — and ended up losing more?
Do you feel you need to keep gambling a secret from people close to you?
Have you felt anxious, irritable or restless when you were unable to gamble?
Has gambling affected your work, studies or daily responsibilities?
Do you find it hard to stop once you've started a gambling session?
Age Verification
99abai applies a strict minimum age policy. No person under the age of 18 — or the higher minimum required by the operator's licensing jurisdiction — is permitted to register, access or use the Platform in any capacity. This is non-negotiable and actively enforced through our KYC process.
All accounts are subject to age verification. Where age cannot be confirmed, the account is restricted until documentation is provided. Winnings accrued prior to successful age verification may be withheld pending review. Accounts found to belong to minors are permanently closed and relevant data is deleted.
Parents and guardians: If you share a device with a minor, we strongly recommend using parental controls or device-level content filtering tools to restrict access to gambling websites. Please do not leave your 99abai account logged in on a shared device.
If you believe a minor has accessed the Platform, contact our support team immediately via Live Chat or email [email protected] (plain text — not a clickable link).
Underage gambling is harmful, illegal in most jurisdictions and a zero-tolerance issue at 99abai. No exceptions are made.
Practical Guidance
Whether you're placing a small wager on a PSL match, playing a live dealer table or spinning through some slots, the following habits make a genuine difference to your long-term experience with gambling.
Decide how much you are comfortable spending before you open the Platform. This is your session budget — not a target, and not a floor. When it's gone, the session ends. Treat it the same way you'd budget for a night out in Lahore or a ticket to a T20 match.
Before starting, decide how long you will play — not just how much. Use the session time limit in your account settings. It is much easier to stop at a pre-agreed time than to decide in the middle of a live bet sequence that it's time to log off.
A quick note of deposits and withdrawals — even just a running total in your phone's notes app — helps maintain clarity about your actual spending over time. This is especially useful if you play across multiple sessions in a month.
This deserves repeating. Chasing losses — placing bigger bets after losing in an attempt to "get even" — is the most common and most damaging pattern in problem gambling. If you've reached your loss limit, stop. The money is gone. The next bet will not fix that.
Stand up, get a glass of water, step away from the screen. Even a five-minute break resets your perspective. Extended sessions impair decision-making. The cricket will still be on when you come back.
The house edge on casino games and the margin on sports betting mean that over time, the expected result is a net loss. Professional gambling is not a sustainable strategy for most people. Enjoy 99abai as entertainment — celebrate wins as a bonus, not an expectation.
You've read our Responsible Gambling guide. Now make use of it. Set your limits before your next session, explore our full FAQ, or head back to the homepage to start playing within your means.
Adults 18+ only, or the higher minimum required by the operator/license jurisdiction. Local laws in Pakistan may restrict gambling. This page does not constitute legal advice. Gambling involves risk — only bet what you can afford to lose.