Frequently Asked
Questions

Click the Register button on the 99abai homepage and fill in your full name, date of birth, email address, phone number and a secure password. You must confirm you are at least 18 years old — or the higher minimum required by the operator's licensing jurisdiction — and agree to the Terms and Conditions. Registration typically takes under two minutes.

You will need to submit a valid government-issued identity document — your National Identity Card (CNIC) is the most commonly used option for Pakistani users. You may also be asked for a proof of address document such as a utility bill or bank statement issued within the past three months. Additional source-of-funds documentation may be requested for larger transactions.

No. Each user is permitted to hold exactly one registered account on 99abai. Opening duplicate or multiple accounts is a direct violation of our Terms and Conditions and will result in all associated accounts being suspended and balances being forfeited. If you have accidentally created two accounts, contact our support team immediately to resolve the situation.

You must be at least 18 years of age — or the higher minimum required by the operator's licensing jurisdiction — to register and use 99abai. Age verification is a mandatory part of the KYC process. Accounts belonging to individuals under the minimum age will be permanently closed and any funds deposited will be returned less applicable processing costs.

On the login page, click the Forgot Password link and enter the email address registered to your account. You will receive a password reset link by email. Click the link, create a new secure password and confirm it. If you do not receive the email within a few minutes, check your spam or junk folder. Contact support if the issue persists.

Yes. You can update your contact details through your Account Settings section. For security purposes, changes to registered email addresses require identity verification before they take effect. If you are locked out of your original email, contact our 24/7 support team who will guide you through the manual verification process.

Available payment methods are displayed in the live cashier at the time of deposit, as options can vary. Pakistani users may see familiar services referenced as contextual payment options. Please note that provider names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are listed for context only — none of these providers endorse or support gambling services. Always confirm a method's availability in your cashier before initiating a transaction.

Minimum deposit amounts vary by payment method and are displayed in the cashier at the time of transaction. 99abai supports PKR-denominated accounts, so limits will be shown in Pakistani Rupees. Check the live cashier for the current minimums applicable to your chosen payment method, as these can be updated periodically.

Withdrawal processing times vary by payment method. Before any withdrawal is released, your account must have completed KYC verification. Once approved, processing is typically initiated within one to three business days, after which the timeline depends on your chosen payment method and any intermediary banking steps. Pending wagering requirements from active bonuses must also be cleared before a withdrawal can be processed.

99abai does not charge fees on standard deposits. Withdrawal fees may apply depending on the payment method selected, and these are displayed in the cashier before you confirm a withdrawal. Third-party payment provider fees — including those applied by banks or mobile wallet services — are outside 99abai's control and may be applied independently of our platform charges.

Withdrawals may be temporarily held for several reasons: your KYC verification is incomplete or pending, your account has an active bonus with outstanding wagering requirements, or a routine compliance review has been triggered. If your withdrawal has been pending longer than expected, contact our support team with your transaction reference and they will provide an update.

Your PKR balance is held in your account and is available for wagering or withdrawal at any time, subject to KYC verification and any applicable bonus terms. Accounts that have been inactive for an extended period may be classified as dormant, after which administrative fees may apply as outlined in the Terms and Conditions. We recommend logging in periodically to keep your account active.

99abai covers a wide range of sports markets including cricket — with full coverage of PSL, ICC tournaments, bilateral series and T20 leagues — as well as football, UFC, tennis, basketball and more. Live in-play betting is available on major events. Cricket markets for Pakistan matches, including ICC World Cup fixtures and PSL playoffs, are among the most actively traded on the platform.

In-play betting lets you place wagers on events that are already underway, with odds that update in real time as the match progresses. For example, you can bet on the next wicket, next over runs or match result mid-innings during a PSL T20. Markets can be suspended at any time — including during strategic breaks or on-field reviews — and bets submitted during a suspension may be voided.

The 99abai casino includes a broad selection of slot games, classic table games such as blackjack, baccarat and roulette, live dealer tables streamed in real time, and instant win games. The live casino section features professional dealers and multiple table variants across a range of stake levels, making it accessible for both casual players and those comfortable with higher PKR amounts.

Yes. 99abai's platform is fully optimised for mobile browsers on both Android and iOS devices. All major game categories — including live dealer tables, slot games and sports betting — are accessible through your mobile browser without needing a separate app download. The interface adjusts automatically to your screen size for a consistent experience.

The house edge is the statistical advantage that the platform holds over players across a large number of rounds or bets. For example, a slot game with a 96% Return to Player (RTP) has a 4% house edge. This does not mean you will lose 4% on every spin — individual sessions can produce significant wins or losses — but over time, the mathematical expectation favours the house. This is why gambling should be treated as entertainment, not income.

Welcome bonus offers are published on the 99abai promotions page and are subject to change. All bonuses come with specific terms including minimum deposit requirements, wagering rollover requirements and eligible games. We strongly recommend reading the full bonus terms before opting in. Never deposit solely for a bonus without understanding the wagering conditions first.

A wagering requirement — also called a rollover — specifies how many times you must wager a bonus amount before any winnings derived from it can be withdrawn. For example, a PKR 1,000 bonus with a 30x wagering requirement means you must place PKR 30,000 in qualifying bets before a withdrawal is possible. Different games contribute at different rates — slots typically count 100% while table games may count less.

Yes. All bonuses on 99abai have an expiry date, which is stated in the specific terms of each promotion. If the wagering requirement has not been met by the expiry date, both the bonus funds and any associated winnings are forfeited automatically. Check the expiry date of any active bonus in your account's bonus section, and plan your sessions accordingly.

If you have an active bonus and request a withdrawal before completing the wagering requirement, 99abai reserves the right to deduct the bonus balance and any winnings attributable to it prior to processing your withdrawal. Your original deposit amount may still be withdrawable depending on the specific bonus terms. Always check the bonus conditions in your account before requesting a withdrawal.

99abai uses SSL/TLS encryption for all data transmitted between your device and our servers. Personal data is processed in accordance with our Privacy Policy, which covers data collection, retention periods and your rights as a data subject. Financial information such as payment details is handled by certified payment processors and is never stored directly on our platform in unencrypted form.

99abai provides a comprehensive suite of responsible gambling tools accessible through your account settings: deposit limits (daily, weekly or monthly), loss limits, session time limits, reality check notifications, cool-off periods of up to several weeks, and self-exclusion for a minimum of six months up to indefinite. These tools are designed so that reducing a limit takes effect immediately, while increasing one requires a mandatory cooling-off period.

Go to Account Settings, select Responsible Gambling, then Self-Exclusion. Choose your preferred exclusion duration — options typically range from six months to five years or indefinite. Confirm your selection and your account will be suspended promptly, with all marketing communications suppressed. If you cannot log in, contact our 24/7 support team directly and we will process the exclusion manually without delay.

Pakistan's Prevention of Gambling Act 1977 may restrict or prohibit online gambling in your location. 99abai does not hold a licence issued by the Government of Pakistan, the PTA or any other Pakistani regulatory authority, and does not provide legal advice. You are solely responsible for understanding and complying with all applicable laws in your jurisdiction before registering or placing any wager.